Computer System Upgrade

Things You Need to Know Before the June 1st Computer System Upgrade

In order to accomplish a smooth upgrade from the old system to the new system, we will be closed on Friday, June 1, 2018 and Saturday June 2, 2018

Debit Cards are available during the upgrade, but with lower limits during this period. Please plan ahead for your cash needs.
Online Banking and Speedy Line will be unavailable from 5 pm on Thursday, May 31st until 9 am on Monday, June 4th.
Member access to future statements will begin on June 4th when you set up your new It’s Me 247 online banking.  You will have access to you last 6 months transaction history.  If you want access to you statements for the last 12 months, it is recommended that you save them in PDF format for your use.

What Will Stay the Same After the Upgrade?

Account Numbers. Your existing base account number(s) will remain unaffected by our computer system upgrade, however, account suffixes will change. Before setting up any new direct deposits (after 5/1/2018), electronic transactions, or ordering checks, please contact us to verify you have the correct information.

Checks. You can continue to use your current supply of checks; you will see a slightly different number at the bottom of your checks when you do place a new order after the up-grade

Debit and Credit Cards. Existing cards will continue to work after our system upgrade, PIN numbers will also remain unaffected. Please note: Debit Cards – will be available but lower cash limits will apply from May 30th – June 4, 2018. Please plan for your cash needs

Direct Deposit of Payroll, Pension, and Social Security. This will continue to post to your account as they do today. Please note: In order to complete the transition to our new system, direct deposits with an effective date of June 1st and 2nd may post even though the credit union is not open on these days.

What’s New After The Upgrade?

Online Banking

Starting June 4th, members are required to re-enroll in our new online banking. Visit our website,
www.mnfcu.com and click on the It’s Me 247 Online Banking button. Enter your member number and your temporary password (which will be the last four digits of the primary member’s Social Security Number). For security purposes, you will be prompted to change your temporary password to a permanent password and set up security questions in order to finish logging in the first time.

Watch a video here that shows you how online banking will work.

Mobile Banking

We will be getting a new mobile banking app!  This will not be available until Monday June 4th.  You can search your app store for It’s Me 247.  You will now have the ability to set up all of your online information through the mobile app.

Bill Pay

You will need to reset up all of your current bill pay’s that you have.  It would be a good idea to copy these down before the new system goes live.  Click here for a video showing you how to use the new bill pay system.

Audio Banking Changes

Speedy Line will become CU*Talk.  This free service will continue to be a great way to do transactions on you account if you do not have computer access.  The telephone number for this service will change to a toll-free number: 833.244.6838.  Some options will change due to the upgrade.  If you do not currently use the service, but would appreciate the flexibility it offers, just call the number above and use the last 4 digits of you social security number for you first time access.

The entire MNFCU staff would like to thank you in advance for your patience and understanding as we work through our system upgrade.To ensure better member service we will have assistance for the first two weeks of the conversion. After we go live on June 4, 2018. Please call us with any questions at 248-674-0491 or 248-634-9061.

Frequently Asked Questions

What does a “computer upgrade” mean at the credit union?
The credit union has a “core processing system” which is the computer system that MNFCU uses
to maintain Members’ accounts and loans, and to process transactions. We are moving all of the data off the old system onto the new system that will allow us to offer more services to our members.

Is my personal data safe during the upgrade?
Yes, your personal data and account information will be safe and secure, as always.

Are my funds still safe and secure?
Yes, your funds remain secure. All MNFCU accounts will continue to be insured by the National Credit Union Administration (NCUA) Share Insurance Fund up to $250,000 per account.

If Ihave questions before, during or after this computer upgrade, what should Ido?
As always, we invite you to call our office at 248-674-0491 or 248-634-9061, email us directly at Managementteam@mnfcu.com or stop into our office and talk to a staff member.

 

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Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government agency